Community Success Agent

Core Support & Moderation Respond to a high volume of user inquiries via email and live chat. Perform ad moderation duties to ensure platform safety and compliance. Assist with paid client vetting, onboarding, and ad hoc requests. Troubleshoot technical issues encountered by users. Handle community risk escalations, including predators, suicide risk, and threats. Ensure all communications reflect the brand voice and business standards. Participate in team meetings and contribute constructive fe…