Contact Centre Agent

JOB DESCRIPTION Responsibilities: • To provide efficient first-time call contact resolution to customers, while delivering an all-round superior customer experience. • Support TFG stores and customers with account queries/ transactions. • Promote retail credit and retention of TFG accounts. • To ensure compliance to legislation, policies and procedures, aligned to the departmental standards. • To reduce fraudulent incidents by adhering to Forensic processes. Qualifications & Experience: Grade 1…