Coordinator Country Customer Service

Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-LloydSupport customer enquiries in the local language, ensuring accurate and customer-friendly responsesPromotion and adoption of new toolsParticipate in service improvement projectsImprove and increase digital utilization with all customersParticipate in customer-facing (F2F) meetings, including joint customer visits with SalesManage and coordinate escalations across all Customer Ser…