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Customer Experience Analyst
TELUS DigitalName Unverified
Cape Town City Centre, South Africacustomer-services-jobsPosted 10 May 2026
Job Description
Position: Customer Experience Analyst/Quality AssuranceDepartment: Customer ExperienceOverviewPosition SummaryThe Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain client confidence and loyalty. Helps Customer Experience Team Lead in business presentation…
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