Desktop Support Technician

Paracon Provide desktop, laptop, and end-user support across a variety of technologies and platforms. Diagnose and resolve hardware, software, connectivity, and application-related issues. Manage incidents and service requests through the ticketing system, ensuring timely updates and resolution within agreed service levels. Perform user account administration, including password resets, account management, and access-related support. Support Microsoft-based environments, including Office 365 an…