Guest Experience Manager

Award-winning Game Lodge based in Kruger National Park is looking for a Guest Experience Manager. The Guest Experience Manager (GEM) is the custodian of the guest journey across the property. This role is responsible for shaping, delivering , and continuously refining guest experience that is emotionally resonant and deeply personal. The GEM ensures that every guest interaction from pre-arrival to post-departure reflects their values, sense of place, and commitment to presence, warmth , and int…