ICT Service Delivery Lead – 1st & 2nd Line, ITIL

Pedros Chicken in KwaZulu-Natal is looking for an experienced ICT Service Delivery Manager to oversee the end-to-end ICT service delivery across the business. This role is key in managing 1st and 2nd line support, ensuring service consistency, and leading support teams. Ideal candidates should possess over 6 years of ICT operations experience, ITIL Foundation certification, and preferably retail or multi-site background. The role emphasizes improving service performance and operational discipli…