National Retail Sales and Operations Manager

Johannesburg, South AfricaFull-timeSeniorOn-sitePosted 20 Oct 2026

Job Overview

Dermalogica South Africa is hiring a National Retail Sales & Operations Manager in Johannesburg (ref 208069; permanent). Reporting to the Head of Retail Strategy and Operations, the role executes the national retail sell-out strategy, delivering profitable sell-out growth and consistent operational performance across Dermalogica Concept Stores and retailer counters, translating approved commercial strategy into regional execution plans and recommending budgets, targets and structural changes for approval.

The Manager leads and develops high-performing sales and operations teams, strengthens retailer and stakeholder partnerships, and oversees stock, merchandising, planograms, launches, promotions, POS setup and in-store execution to ensure an exceptional, consistent customer experience. The role also owns sales reporting, retailer submissions and commissions, store openings, closures and refits, retail incentives, cost and variance reporting with Finance, competitor and mall intelligence, and cross-functional alignment with Finance, Education, HR and Marketing.

Key Responsibilities

• Plan, execute and monitor the national retail sell-out strategy and annual growth plans

• Prepare annual sales forecasts and budgets; translate national objectives into retailer, region, store and team targets

• Monitor sales against budget, analyse retailer and store trends and initiate corrective action

• Ensure consistent execution of retail standards, customer journeys, procedures and compliance across stores

• Execute store openings, closures, refits and operational improvements; conduct regular store and trade visits

• Oversee stock counts, expired-stock control, merchandising, planograms, launches, promotions and POS setup

• Build relationships with retailer operations teams and develop retailer-specific execution strategies

• Lead, coach and develop direct reports; set KPIs, run performance reviews and succession planning

• Scan competitor pricing, products and promotions; gather footfall insight from mall management

• Design and administer retail incentives; report retail costs and variances with Finance

• Prepare weekly/monthly reports and management packs for the Head of Department

Required Qualifications

• Bachelor’s degree or relevant qualification in Business Administration, Marketing, Sales, Retail Management or related field

• Minimum five years’ relevant experience at senior management level in sales, retail operations or comparable commercial leadership

• Proven record of achieving sales targets, improving profitability and leading dispersed teams

• Strong understanding of standalone and retail store operations, inventory, merchandising, promotions and customer experience

• Skincare, skin-related or cosmetics experience advantageous

• Advanced Excel, PowerPoint and Word

• Valid driver’s licence and willingness to travel nationally

Skills & Requirements

Retail Sales LeadershipRetail OperationsSell-Out StrategyBudgeting & ForecastingMerchandising & PlanogramsInventory ManagementStore Openings & RefitsRetailer PartnershipsPromotions & LaunchesTeam CoachingRetail IncentivesCompetitor AnalysisSkincare / Cosmetics