NOC Supervisor [Talent Pool]

Purpose The main responsibility of the Supervisor is to manage the operations (contracts assigned to you) and staff. Accountable for the overall performance against set SLAs. Key Roles Manage operations within allocated budget Continuously monitoring of SLA targets Monitoring of e-mail and voice queues (E-mail and Voice wait time) Monitoring of post call surveys Continuously monitor and evaluate agents works to ensure quality, and timely execution as per service standard and client requirements…