Operations Enablement Lead – AI & Automation

Woolworths Financial Services in Cape Town seeks a Head of Operations Enablement to drive automation, digitisation and productivity across Customer Operations, leveraging AI to enhance efficiency. Reporting to the Customer Operations Executive, you will partner with internal stakeholders to identify gaps, design enablement solutions and measure impact on service outcomes. This senior role requires an honours degree and about a decade in analytics or operations, with a track record of delivering…