Operations Manager, ZA Fulfillment & Operations

Johannesburg, South AfricaFull-timeSeniorOn-sitePosted 13 Oct 2026

Job Overview

Amazon’s South Africa Operations team is hiring an Operations Manager for ZA Fulfillment & Operations in Johannesburg to lead salaried and hourly employees delivering exceptional fulfillment experiences. The role drives operational excellence across the network through safety, quality and continuous improvement.

The Operations Manager builds productivity plans from forecasts and staffing requirements, manages safety, quality, productivity and on-time delivery metrics, and partners with Safety, Engineering, Loss Prevention, Quality Assurance and HR. The day spans first mile (storage and preparation), middle mile (transport) and last mile (delivery).

International training requirement: mandatory training outside South Africa for the first 4 weeks (possibly up to 6 months); valid passport and willingness to travel essential. Amazon.jobs Job ID 10464739.

Key Responsibilities

• Support, mentor and develop salaried and hourly team members with tools and guidance to succeed

• Lead projects with site and regional impact; collaborate with other leaders on business objectives

• Build and execute productivity plans by analysing forecasts and determining staffing requirements

• Coordinate with regional partners to balance workload effectively

• Manage safety, quality, productivity and on-time customer delivery via key metrics and corrective action

• Partner with Safety, Engineering, Loss Prevention, QA and HR on plans that meet operational goals

• Engage across first-mile, middle-mile and last-mile fulfillment operations

• Foster a culture of safety, quality and continuous improvement

• Complete mandatory international training (4 weeks, possibly up to 6 months) outside South Africa

Required Qualifications

• Experience leading salaried and/or hourly teams in operations, fulfillment, logistics or manufacturing

• Proven ability to manage safety, quality, productivity and delivery metrics

• Experience building productivity/staffing plans from forecasts

• Strong people leadership, coaching and cross-functional partnership skills

• Valid passport and willingness to travel internationally for mandatory training (4 weeks to 6 months)

• (See amazon.jobs posting for full basic and preferred qualifications)

Skills & Requirements

Fulfillment OperationsPeople LeadershipProductivity PlanningSafety ManagementQuality MetricsContinuous ImprovementWorkforce PlanningLast MileMiddle MileStakeholder PartnershipRoot Cause AnalysisOperational ExcellenceProcess ImprovementKPI Management