Quality Verification Agent

Listing reference: track_001699Listing status: OnlineApply by: 11 June 2026Position summaryIndustry: IT & InternetJob category: IT and TelecommunicationsLocation: RandburgContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionThe Quality Verification Agent is responsible for validating and auditing call centre agent interactions — particularly customer retention calls (“retains”) — to ensure adherence to compliance standards, internal policies, and customer experience benchm…