Service Desk Engineer - Umhlanga

Role and Responsibilities Able to demonstrate the following: Create new tickets on behalf of the End User or Customer provide the necessary resolution or escalate for assistance. Be able to work towards given SLAs Assist colleagues whenever necessary with required information. Excellent leadership, time management and organizational skills Familiarity with common basic 1st line troubleshooting for a number of broad technologies such as Microsoft Office (O365) Security (password resets) and Emai…