Tech Officer: Jnr Customer Engineer (FS)

Business unit, Department, Reporting Business Unit: CPS Department: Field Services Reports to: Ops Manager: Onsite Operations (M/S6) Core Description Provide first-line and remote technical support to clients and field-based engineers. Log, update, allocate, monitor and close incidents within the call management system in accordance with SLA requirements. Perform remote diagnostics and troubleshooting of hardware and software issues using approved tools and methodologies. Ensure accurate captur…