IT Service Desk Analyst - Global Law Firm - Sandton (REF:MM-L64YR835)

Introduction Our client, a Global Law Firm, based in Sandton has an opportunity for a IT Service Desk Analysts. This role is responsible for the day-to-day operational coordination of the team, providing high-level support to customers. It requires excellent communication, coordination, analytical, and problem-solving skills. Duties & Responsibilities Work as part of a wider team, focusing on achieving team KPIs by answering calls and resolving tickets. Log and update all queries within the tic…