Senior Officer: Quality Assessment (Permanent) - Centurion

Introduction Purpose of the role: Reporting to the Manager: Customer Experience Centre Enablement , the successful incumbent is responsible for ensuring that quality standards and procedures are met and aligned with relevant legislation and regulations in order to ensure sound corporate governance processes in the customer experience centre. Duties & Responsibilities Key Performance Areas: Quality Assurance Participate in setting up the call monitoring and quality monitoring systems in the cust…