Software Development Manager, AWS Support

Lead an engineering team in cloud support customer interaction management; partner with product management on vision and roadmap; run agile delivery; own performance management and career growth; drive technical and operational excellence for highly scalable and available services; lead hiring; and manage escalations and incidents for case-management services, including GenAI-enabled support experiences.

3+ years engineering team management; 7+ years engineering experience; full SDLC practices knowledge; experience partnering with product and program management; Bachelor's in Computer Science, Electrical Engineering, Computer Engineering or equivalent.

Mentoring and hiring software engineers; Master's degree; delivering in fast-paced ambiguous environments; senior stakeholder communication.

This is a senior full-time hybrid engineering leadership opportunity in Cape Town, focused on scalable cloud support and customer interaction services.