Community Operations Manager – Security (Secunda)

Secunda, South AfricaFull-timeMid LevelOn-sitePosted 9 Nov 2026

Job Overview

Fidelity Services Group is recruiting a Community Operations Manager for its Secunda branch in Mpumalanga, reporting to the Branch Manager with an indirect line to the Regional Operations Manager (advert closes 16 November 2026). The role assists the Branch Manager with growth (customers, attrition) and the deployment of the local community strategy, taking responsibility for all operational managerial functions within the branch.

The manager drives a pro-active security model – crime-reduction strategies, special and joint SAPS operations, CPF engagement, area risk assessments and staff training – while managing response service levels, SOPs, budgets, overtime, fleet, firearms (FAMS), payroll, PSIRA compliance, IR matters and Zero Harm health and safety. The role is on call 24 hours.

Key Responsibilities

Develop and revise a pro-active strategy for the area (patrols, stand-off points, joint operations, visibility drives)
Develop a crime reduction strategy, identify crime trends and plan special and joint SAPS operations
Conduct quarterly area security risk assessments and propose solutions to the Branch Manager
Build working relationships with SAPS sector members, commanders, CPF and station commanders
Ensure client media channels are set up and compile monthly stakeholder reports on pro-active measures
Ensure pro-active training and on-the-job evaluations for all reaction and LSS officers
Manage response areas, response-time service levels and area KPIs
Control budget, overtime, expenses and purchases, and manage payroll requirements
Control fleet, FAMS firearms and logistics, and PSIRA registrations and training
Manage disciplinary hearings, IR matters, performance appraisals and Zero Harm compliance

Required Qualifications

Senior Certificate or equivalent; post-matric qualification in General Management advantageous
Minimum 3 years' experience at mid-management level
Grade B PSIRA Certificate (including Reaction)
Valid driver's licence (minimum 2 years)
Firearm competency (handgun, business purposes)
Computer literate (MS Office, advanced Excel, PowerPoint) with extensive knowledge of operations, sales, technical and administration

Skills & Requirements

Security OperationsArmed ResponseCrime PreventionSAPS LiaisonCommunity EngagementPSIRA ComplianceRisk AssessmentFleet ManagementFirearms ControlBudget ControlPayroll ManagementIndustrial RelationsTeam Leadership