Contracts Manager – Hygiene & Facilities Services

• Manage cleaning and hygiene services in line with client requirements and SLAs

• Monitor contractual performance and compliance with service standards

• Conduct regular operational audits and inspections

• Implement and monitor Health, Safety, Environmental, Quality and Risk Management systems

• Identify service gaps and implement corrective and continuous improvement measures

• Manage, supervise and develop supervisors, cleaners, drivers, storemen and site administrators

• Oversee performance management, coaching, training and staff deployment

• Manage shift rosters, attendance and leave

• Build effective relationships with clients and internal stakeholders

• Prepare monthly operational and SLA compliance reports

• Matric (Grade 12)

• 3+ years' experience as a Contract Manager, preferably in cleaning, hygiene or facilities management

• Experience in contract, client relationship and financial management

• Knowledge of the OHS Act and ISO 9001 quality management

• Intermediate MS Office and MS Project; valid SA driver's licence

• NQF 6 Diploma in Property, Project or Operations Management preferred