Market Manager – Retail Banking (Sea Point)

Cape Town, South AfricaFull-timeMid LevelOn-sitePosted 2 Nov 2026

Job Overview

Nedbank is appointing a Market Manager for its Sea Point, Cape Town micro-market (requisition 148429; Sales and Service job family; Sales career stream; Manage Others leadership pipeline; FAIS affected; advert closing 6 November 2026). The Market Manager profitably manages the business portfolio, networks and builds individual and business relationships across the micro-market and community, and leads staff to deliver outstanding client service across Small and Digi store formats.

The role owns sales growth and market profitability targets, client acquisition and digital adoption, controllable expenses, risk and operational compliance (including Key Individual FAIS responsibilities, BROTA and cash controls), and the performance, coaching and development of the store teams.

Key Responsibilities

• Achieve sales growth and market profitability targets across Small and Digi stores; grow profit and market share

• Drive client acquisition and increased digital sales and activity across the community

• Monitor community growth and profitability reports, address gaps and manage controllable expenses

• Analyse client profiles and feedback to identify cross-sell, retention and service-improvement opportunities

• Ensure stores meet defined service standards and corporate image; manage compliments and complaints

• Execute Key Individual (KI) FAIS responsibilities and manage BROTA, control checklists, cash holdings and compliance training

• Act on risk and compliance reports; manage workforce and queue management, security and process mandates

• Translate business goals into team goals; coach, mentor and manage performance, discipline and employee relations

Required Qualifications

• Diploma (essential); National Diploma in Finance or Business Management preferred

• Regulatory KI Exam (RE1) preferred

• 3–6 years’ experience in a client-facing retail sales environment

• 3–6 years’ people management experience

• Knowledge of customer service principles, sales strategies, competitor analysis, coaching, change management and workforce planning

Skills & Requirements

Retail BankingSales LeadershipBranch ManagementClient AcquisitionDigital Banking AdoptionFAIS ComplianceKey Individual (RE1)Operational RiskWorkforce PlanningCoaching & MentoringCustomer ExperienceP&L Management