Retail Operations Support Manager

Midrand, South AfricaFull-timeMid LevelOn-sitePosted 4 Nov 2026

Job Overview

Dis-Chem Pharmacies is appointing a Retail Operations Support Manager at its Midrand head office (permanent; reference 210369; posted 3 November 2026; apply before 17 November 2026). The role leads Dis-Chem’s centralised retail operations support function, ensuring rapid, effective resolution of store-level issues across pricing, promotions, replenishment, master data and execution for the national store network.

The manager builds and runs a high-performance, SLA-driven support team of specialists and escalation analysts, acts as the central interface between stores and Pricing, Inventory, IT and Commercial teams, and uses root-cause analysis and data to prevent repeat issues and keep store operations running without friction.

Key Responsibilities

Define and lead the retail operations support strategy, ensuring rapid issue resolution against SLA targets
Establish and continuously improve the centralised issue-resolution model across pricing, promotions, replenishment, master data and store operations
Reduce recurring operational issues through root-cause analysis, trend identification and process improvement
Lead and develop Retail Operations Support Specialists and Escalation Analysts
Act as the central interface between store operations and Pricing, Inventory, IT and Commercial teams
Partner Retail Systems, Process Excellence and Execution teams on long-term improvements
Own SLA governance, issue tracking, escalation protocols and reporting; surface trends and risks to senior stakeholders

Required Qualifications

Diploma or degree in Commerce, Retail Management, Supply Chain, Business Administration or related field – or 5 years’ experience including 2 years in leadership
Experience in retail operations, store support or service roles
Proven experience managing operational teams in SLA-driven environments
Exposure to store operations and head-office functions in multi-site retail (advantageous)
Track record of using data to identify, resolve and prevent recurring operational issues

Skills & Requirements

Retail OperationsStore SupportSLA ManagementIssue ResolutionRoot-Cause AnalysisPricing & PromotionsReplenishmentMaster DataProcess ImprovementStakeholder ManagementTeam LeadershipData-Driven Decision-Making